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Frequently Asked questions
For additional help, please contact our billing department at 855-628-3008
1. You can visit the payment portal at https://vizia-quickpay.ilabbill.com/
2. If you prefer to pay by phone, you can contact our IVR system 24 hours a day by calling (855) 628-3008.
If you receive a check from your insurance provider, you are responsible for payment of services rendered by Vizia Diagnostics. Please make checks payable to:
ROBERT S SMITH MD INC (dba VIZIA Diagnostics LLC)
P.O. Box 844930
Dallas, TX 75284-4930
Overnight Mail:
Bank of America Lockbox Services
Robert S Smith MD INC Lockbox 844930
1950 N. Stemmons Freeway
Suite 5010
DALLAS, TX 75207
If you are not able to afford to pay your bill, please contact our Pathology Billing Department at 855-628-3008 for more information on our Financial Hardship program and application.
In addition to financial hardship: We have several options to assist patients with their bills and very flexible payment plans.
First, contact your insurance company to confirm that your claim(s) were processed correctly. If you find that your insurance claim(s) were processed correctly, please contact our Pathology Billing Department at 855-628-3008 to discuss your payment options.